The answer may take a while. In case you send us an inquiry during a non-business day, we will get back to you from the first business day after that.

*We only accept inquiries made by e-mail. Please note that we do not take inquiries by phone.

 【About the shipping status】

Please note that, because of unexpected climatic conditions as well as the COVID-19 situation, your order shipping may be delayed. Send your inquiries regarding the shipping status to the concerned delivery company.

 【About e-mail address when sending an
inquiry by mail】

If you enabled the e-mail reception from specific domains only, please make sure to add【@galaxybroadshop.com】 to it in order to allow the reception of the emails sent from our
website.

 Please note that mobile network providers'
emails such as EZweb, (including au.com, etc.), iCloud and Hotmail have high-security settings
on their servers, therefore you may be unable to receive the emails sent from
this website. Check your e-mail spam folder and, if you can't find the emails there either, please reach out to us by using an e-mail address that is not from the above-mentioned providers.